Common questions from script to final cut live here. Can't find an answer? Submit a ticket at the bottom of the page.
LensWave is an AI short-drama creation tool/service platform that provides AI generation and creation tools; it does not itself produce or distribute micro-dramas and operates no public video channel.
Operating entity: registration is in progress; the legal name, unified identifier, business license and registered address will be published here as soon as they are finalized.
Contact: support@lenswave.ai (replied within 24h on business days)
Note: the entity details above are being processed and will be posted as soon as finalized; this page does not pre-fill unverified information.
Paste a novel/script excerpt into the home input and click "Split Shots"; AI identifies scenes and dialogue and builds a structured storyboard.
Preview the storyboard, add/remove shots, reorder, then confirm to auto-create a project on the canvas.
Drag to reorder shots, add visual descriptions and reference frames (character three-views go to the asset library).
Watch progress in the task queue, then return to the canvas to view the final cut. The platform provides the service uniformly; you need no keys of your own.
BYOK lets you plug in your own API key from the model vendor (OpenAI, Google, Anthropic, Replicate, fal, ElevenLabs, etc.). Instead of the platform buying generation on your behalf and billing you, generation runs directly between you and the model vendor — at the vendor's own official rates. You pay us only for the canvas software (subscription), never a markup on model usage.
Because there is no resale layer on generation. With a platform key, the vendor bills us and we bill you (sometimes plus a small service fee for non-members). With BYOK, the vendor bills your own account directly at list price. We don't resell credits, don't mark up model costs, and don't convert points into hidden fees. You only pay the canvas subscription.
Open the vendor's official console (a third-party site) in a new tab, create an account, generate an API key, then paste it into Model Key Center. Key consoles (third-party official links, open in a new tab):
OpenAI ↗ · Anthropic ↗ · Google AI Studio ↗ · Replicate ↗ · fal ↗ · ElevenLabs ↗ · Runway ↗ · Luma ↗ · Stability AI ↗ · Deepgram ↗ · Microsoft Azure ↗
These are third-party official pages. Pricing and availability are set by each provider and may change. Your key is pasted into our Key Center — it is never put into a URL.
Keys are stored server-side, encrypted at rest with AES-256-GCM (key material derived from a server master key). We never return the key to the browser — the Key Center only shows the last 4 characters. It is not kept in your browser's localStorage, and it is never sent in a URL. If decryption ever fails, you are asked to re-save the key.
You do, directly to the model vendor, on your own vendor account, at the vendor's official rates. The canvas does not resell or mark up model credits. If you prefer not to manage a vendor key, you can instead top up platform credits and use the platform's unified key (LTX) — that path is settled by us and is shown separately on the pricing page.
Do I have to bring my own key? No. It is optional. If you don't, the platform unified key is used (settled by us). Bring your own key if you want to pay vendors directly at official rates.
Do you charge me for generation if I use my own key? No. Generation goes straight to your vendor account; the only thing you pay LensWave is the canvas subscription.
What happens after my 3 free runs? You can connect your own key to keep generating; generation fees are billed to your provider account.
Pay the official model price with no markup: members pay the official list price; non-members pay list price + a small per-second service fee, shown per shot.
Plans differ only in duration; features are identical and fully unlocked. Upgrade is purely resource-based (storage / concurrency), not feature-gated.
The free plan can create 1 project to try canvas editing and script splitting; AI generation / export / templates require Pro.
Subscriptions renew automatically at the end of each term until canceled; you can turn off auto-renewal in Settings, and we remind you before each renewal.
Prepaid balance never expires and is refundable to the original payment method. Gift/promotional credit (check-in bonus etc.) is non-withdrawable and valid for a rolling period.
Within 14 days of purchase, if no finished video has been generated, a full refund is available. Browsing, previewing, and creating a project do not count as use.
Cancel or request a refund yourself in Settings → Account / Subscription, or email support@lenswave.ai; we respond within 24h on business days.
Projects auto-save to the cloud, isolated by account. There are also automatic backups and local export; manage them in Settings.
Ctrl+K command palette; Ctrl+Z / Ctrl+Shift+Z undo/redo; double-click a shot card to open the parameter panel. See the full shortcut table in Settings.
Once shots are generated, the canvas supports multiple export formats. Export requires Pro.
The platform unifies model access for you; you register no model account and fill in no API key. See Models & pricing.
No. The service is provided uniformly by the platform (models are connected through official channels); you need no model account and no API key.
Block out scenes, set camera positions, and draw camera moves in the browser for dynamic previsualization. A pure front-end tool; available after login and does not consume generation credits.
Sharing uses a server-side share_token read-only check; the recipient can view but not edit. They can copy the work into their own project.
Registration is free and includes an onboarding guide so you can try canvas editing; AI generation and other Pro features are enabled on demand.
Click "Forgot password" on the login page and submit your username. Self-service SMS reset will send a code; for now contact support@lenswave.ai for manual verification.
Entering an invite code at registration locks a referral relationship. Referrers earn a referral commission on completed sales.
Request account deletion and associated data via a ticket; processed within 24h on business days.
Login expired or a new device took over. Fix: log in again.
You are on the free plan; this feature requires Pro. Fix: upgrade to a Pro plan.
After a plan expires, projects are kept read-only; renewing restores access. Fix: renew or upgrade.
Five wrong passwords lock the account for 15 minutes. Fix: wait 15 minutes and log in with the correct password.
The captcha is valid for 5 minutes and one-time. Fix: click the image for a new one and re-enter.